Delete your Nmimes account
A parent can delete their whole family's account, or one child's account, at any time. You do not need the app installed to ask.
In the app (fastest)
The whole family
- Sign in as the parent.
- Tap the gear icon at the top of the parent area to open Settings.
- Tap Delete account, read the list, enter your 4-digit PIN and confirm twice.
One child only
- Sign in as the parent and choose the child.
- Tap Edit child, then Delete this child's account.
- Enter your PIN and confirm twice.
The deletion happens straight away.
Without the app
- Send an email to contact@nmimes.com from the email address you signed up with, with the subject Delete my Nmimes account. To delete only one child, give the child's username.
- We reply to that address to confirm the request came from you.
- Once you confirm, we delete the account within 7 days and email you when it is done.
We never ask for your PIN by email.
What is deleted
- The parent account and its email address (whole-family deletion)
- Every child account in the family, or the one child you chose
- Progress, points, badges, streaks and challenge results
- Conversations with the AI tutor and messages in study rooms
- Homework photos, and the photos and voice notes children sent in study rooms
- Study rooms a child created, including what other children wrote in them
- Notification settings and the push tokens of the family's phones
What is kept, and for how long
Nothing is kept in the app's database or file storage. Our current hosting plan keeps no automatic backups; a one-off safety copy made before a database change is deleted within 30 days. AI tutor conversations are kept 7 days at most. What happens to homework photos sent to Anthropic is described in our privacy policy.